Village Volvo

1. Describe Village Volvo’s service package. The service package consists of five points: supporting facility, facilitating goods, information, explicit services and implicit services. †¢Supporting facility: The car repair is based in a new Butler building in a suburban location with four work bays, an office, a waiting area and a storage room. Because of the location Village Volvo considers a shuttle service two or three times a day. The waiting room is equipped with a television se, comfortable chairs, coffee, a soft-drink vending machine, magazines and the local newspaper. †¢Facilitating goods: Facilitating goods are on the one hand the parts which are used to replace worn-out parts of the cars and on the other hand goods which are provided in the waiting room like coffee, soft-drinks, magazines and the local newspaper. †¢Information: The client and the mechanic who will be working on the vehicle discuss the problems the client has noticed and sometimes they may take a short test drive. Another source of information is the Customer Care Vehicle Dossier (CCVD) which is a continuing file of each vehicle the garage services. The CCVD can help the mechanic to diagnose problems and provides a convenient record if a vehicle is returned for warranty service on an earlier repair. †¢Explicit services: On the basis of 22 years of training and experience with the local Volvo dealer, they have earned a respected reputation and they offer any repair service on Volvo cars. For services which are not part of Village Volvo the owners developed a network of other service providers who can satisfy the customers’ needs. Care is taken throughout the repair process to keep the car clean, and the inside is vacuumed as a courtesy before pickup. After the repairs are finished, the vehicle is taken for a short test drive. Another explicit service is the availability. They have set aside specific â€Å"drop in† times (3 to 5 PM Wednesdays and 8 to 10 AM Thursdays) each week when clients may drive in for quick routine services. Between 7 and 8 AM and 5 and 6 PM the two owner-mechanics do not repair, because they want to be available for customer contact. †¢Implicit services: Implicit services include good attitude of mechanic, the comforts of the waiting area, and the convenience of the services offered. Mechanics take time to discuss problems with their clients; they even take a short test drive with the finished car and inform the customer about any other steps necessary whilst reparation. Although the customer will be consulted before any work other than the agreed-on job is done. Village Volvo 1. Describe Village Volvo’s service package. The service package consists of five points: supporting facility, facilitating goods, information, explicit services and implicit services. †¢Supporting facility: The car repair is based in a new Butler building in a suburban location with four work bays, an office, a waiting area and a storage room. Because of the location Village Volvo considers a shuttle service two or three times a day. The waiting room is equipped with a television se, comfortable chairs, coffee, a soft-drink vending machine, magazines and the local newspaper. †¢Facilitating goods: Facilitating goods are on the one hand the parts which are used to replace worn-out parts of the cars and on the other hand goods which are provided in the waiting room like coffee, soft-drinks, magazines and the local newspaper. †¢Information: The client and the mechanic who will be working on the vehicle discuss the problems the client has noticed and sometimes they may take a short test drive. Another source of information is the Customer Care Vehicle Dossier (CCVD) which is a continuing file of each vehicle the garage services. The CCVD can help the mechanic to diagnose problems and provides a convenient record if a vehicle is returned for warranty service on an earlier repair. †¢Explicit services: On the basis of 22 years of training and experience with the local Volvo dealer, they have earned a respected reputation and they offer any repair service on Volvo cars. For services which are not part of Village Volvo the owners developed a network of other service providers who can satisfy the customers’ needs. Care is taken throughout the repair process to keep the car clean, and the inside is vacuumed as a courtesy before pickup. After the repairs are finished, the vehicle is taken for a short test drive. Another explicit service is the availability. They have set aside specific â€Å"drop in† times (3 to 5 PM Wednesdays and 8 to 10 AM Thursdays) each week when clients may drive in for quick routine services. Between 7 and 8 AM and 5 and 6 PM the two owner-mechanics do not repair, because they want to be available for customer contact. †¢Implicit services: Implicit services include good attitude of mechanic, the comforts of the waiting area, and the convenience of the services offered. Mechanics take time to discuss problems with their clients; they even take a short test drive with the finished car and inform the customer about any other steps necessary whilst reparation. Although the customer will be consulted before any work other than the agreed-on job is done.

How to look after children’s hair, skin and teeth Essay

Children’s skin and hair should be appropriately looked after as when children develop they become more and more independent especially in their skin and hair care routines. It is vital to make sure the children are being washed and taught to look after themselves whilst they are being cared for by parents, guardians or staff at the nursery. If a child has really bad skin or an infection he/she will start to feel uncomfortable which is terrible for a young child to go through. Parents and staff members at the setting need to cooperate with one another in order to find out about the child’s skin and hair care routine. Every child may have different routines based on their family’s traditions and needs if the child has an allergy or irritation, the parents will have to advice staff at the setting what products would be best to use for them. SKINCARE Daily skin care for toddlers The skin protects the body from catching any infections, a few points to avoid this are: Changing nappies carefully to keep away from infections Wipe or wash the sweat of bodies to avoid sore areas and inflammation Keep the skin moisturised appropriately Young children should be taught how to wash their hands and praising them should encourage them to want to repeat the routine again as well as making them confident Hand wash should be used carefully as it may dry the skin out if too much is given continuously to children Never should any child be left alone near water Only use specific products which are given and agreed by parents to use if children have allergies or skin conditions for example eczema. Use gentle, fragrance-free cleansers and soaps. To prevent dry skin and rashes, apply sufficient amounts of moisturizer after bathing. Bug bites -The most common bug bites are from fleas, mosquitoes, wasps, or bees. -To avoid bug bites, apply an insect repellent which will help fast -Bites and stings are very common in children, mainly during the spring and summer months. Among the insects that often bite and sting are spiders, mites, mosquitoes, flies, fleas, ants, bees, and wasps. Skin Care Routine For Children 1 year and older- Babies and children should have daily showers every week to keep clean as they do often sweat whilst sleeping and so bathing is important in order to keep them hygienic. If in some cases the baby or child is advised not to bathe every day due to dry skin or eczema then there another way of is to gently wash their hands/fingertips with a soft cloth and only in key areas wash the face, under arms and the groin area which are the main areas. After the children have been washed a moisturiser should be applied on the entire body with the correct cream that matches the child’s skin. Babies (Under 1 year): Gently wipe the body with a soft cloth once a day with a mild cleanser. Tenderly wipe the face with water. Babies are recommended to bathe every 2-3 days a week. after they have been washed, with the appropriate creams moisturise the whole of the body especially on the areas such as elbows, knees and hands as they tend to become dry. Moisturising for babies under 6 months is not necessary as the skin does not get dry due to the pores still developing however if there are any dry patches then the creams should be applied. The products for children and babies that should be used are lightly fragranced shampoos, body wash or products like Johnson Head to Toe body wash is simple to apply and does the entire job as shampoo or conditioner is not needed, everything is inside the product already or Aveeno Baby Moisturizing Lotion is another option. HAIRCARE – Taking to parents or the child, will help staff find out about the child’s needs – Children with allergies will require certain or recommended products from parents -Head lice is common, the lice live on the scalp. There are various types of treatments which may include special lotions and combs -Black children may have certain oil rubbed in their hair and might not wash their hair frequently. Using adult’s shampoos in a child’s hair would not be appropriate as it may sting the child in the eye or irritate them on the scalp and so using the right shampoo, and using the proper detangling technique is vital in order to keep the child’s hair healthy. When children are young it is the best time to teach them how to wash, rinse, comb and style their hair as well as doing this in a routine so the children learn quickly and become used to the routine so they can independently do it themselves. Young children’s scalps and still developing and their hair texture may not reveal itself until he/she is at least 8 years of age. If a sensitive head has had harsh products that include chemicals used to it on a daily basis then it is possible that the child’s hair will always be damaged and it could lead to hair loss in the future. A baby’s hair will grow and be free rather than tied up or patterns created in the hair. It is better to let the hair be loose and allow it to feel light. Gentle shampoos and gentle techniques when combing or brushing will leave the hair to its own device. Putting a little oil or water is all the child’s hair needs as not much is required and after a matter of time the child will have a head full of thick healthy hair. Hair care tips: Washing – wash hair using a mild shampoo that doesn’t sting the child’s eyes. When they are old enough, teaching them how to shampoo and rinse their own hair will help them learn to do it themselves. Conditioner should be used when the child is older and has longer hair but avoid putting conditioner on the scalp. Tangles – detangling is best done before the child’s hair is washed. Use a wide tooth comb and start at the bottom of the hair, working your way up. Tangles can cause terrible battles between the parent and child. To reduce the pain of combing tangled hair, hold the section of hair you are trying to comb tightly. For extremely hard tangles, a good de tangler will help. Combing/Brushing – encourage your child to comb/ brush their own hair. Do not brush the hair too much as it will leave the hair very greasy. Use a comb, not a brush on hair that is wet. It increases the shine and minimizes hair breakage. Accessories – use good q uality brushes, combs and accessories for your child’s hair. Kids love having fun clips and hair ties. Avoid hairclips hat are sharp, as these can hurt the scalp and  cause hair damage. Keeping hair neatly tied back is a good way of avoiding hair tangling. TEETHCARE Teeth develop in a specific order and also the way they are looked after is important. A few facts for teeth are listed below: – Babies are born with teeth growing inside their gums – The average age when teeth start to show is 6 months -There are 20 teeth in the first set that appear, these are called the ‘milk teeth’ – Milk teeth show at the age of 2-3 years – From 5 years old and onwards milk teeth start to fall out -When children are 6 years old, permanent teeth start to come out – Larger teeth replace the milk teeth – Molars and incisors are the first permanent teeth to appear – Braces are sometimes needed to repair permanent teeth that are uneven. Chewing is good for the teeth however sweet sugary foods can cause decay. Encouraging every child to brush their teeth after each meal is vital. When the baby is born, he/she will already have 20 primary teeth, some which are fully developed in the jaw. Using a damp washcloth over the baby’s gums after feedings can prevent creating bad bacteria. Once the child has a few teeth showing, brushing them with a soft child’s toothbrush or rubbing them with clean gauze at the end of the day will help keep the teeth healthy if the routine is carried out daily. Babies can develop dental decay problems due to feeding habits not put into practice, for example putting a baby to sleep with a bottle in his or her mouth may be suitable in the short term however it can damage the baby’s teeth as the sugars from the juice or milk remain on a baby’s teeth for hours, they may eat away at the enamel building up a condition that is called ‘bottle mouth’. Signs of b ottle mouth are discoloured front teeth. This may lead to pulling out all the front teeth until the permanent teeth grow in. Times and a routine should be set to give children the bottle in order to help them prevent damage to their teeth. Children aged 1-3 should only use toothpaste if their cavity risk is high but then again the amount should be the size of a pea. Children who are aged 1-3 years with low cavity risk do not need to use toothpaste as a wet toothbrush is fine. From the ages 3-6, children again should use a pea size  amount of toothpaste which has to be applied by an adult. Children should be told and encouraged to spit out the excess after brushing their teeth. Bad TeethOutcome of Bad teeth Perfect teeth

Comparesion pepsi and coca cola Assignment Example | Topics and Well Written Essays - 2250 words

Comparesion pepsi and coca cola - Assignment Example Often the treatment received by these multinational corporations in the foreign land is similar to that of the host country. In order to find new markets and resources, companies expand their business operations in the potential markets of the third world countries. However, for sustaining in the new markets, they are often compelled to formulate a new set of strategies that is completely different from that of their home countries. In the course of their operations in foreign market, multinational companies face various impediments in the form of alien culture, varied buyers’ taste & preferences, different political, legal and economic conditions. To sail through these menaces, the foreign companies often undergo mergers with their national counterparts as the latter is more equipped in dealing with local issues. This paper will attempt to analyse the behaviour patterns of multinational companies in the light of different strategies implemented by them in different countries. For this purpose, Pepsi and Coca-Cola have been selected as they are respected names in the world of MNCs. A brief introduction will be given in the beginning of the project which will attempt to analyse its objectives and organisational structures. It will be followed by a discussion on their global business and internal analysis which will not only help to identify their basic nature but will also provide an overall idea of their situation in the world market. The rapid change in lifestyle has suddenly made the beverage industry one of the most profitable in the global market. The two undisputable rulers are PepsiCo and Coca-Cola especially in the ‘cola soft drinks’ section. PepsiCo is a celebrated brand in the international beverage industry. Formed in 1890s by Celeb Bradham, its main objective was to develop digestive syrup that would be delicious as well. Though it has

Confederate General Robert Lee Research Paper Example | Topics and Well Written Essays - 2000 words - 1

Confederate General Robert Lee - Research Paper Example That was the case with Robert Lee. From the ancestors from the mother’s side he got a handsome appearance; from the father’s - physical strength and sense of duty and responsibility, which during the years of revolution General George Washington himself noted in Henry Lee. Even the financial problems of father positively affected his son: for his entire life, Robert Lee was extremely meticulous and careful in all the matters concerning money and business. Ann Carter Lee also instilled in the son the perception of the importance of the family values. Robert tenderly loved his mother. By the time he turned 12, his father died and his brothers had left home so he was the only son living with his mother. He had to become a head of a big house and took a great care of his mother and sisters, who were weak health wise. Robert Lee chose a military career because of the financial concerns. His older brother Charles Carter was studying in Harvard and the family did not have money for Robert to do likewise. So he took the only option available, which is of entering West Point Military Academy. During his cadet years, Lee did not receive a single penalty and served as the cadet corps’ adjutant. He was loved and respected by his schoolmates and graduated second in his class. Years later, in 1852, Lee returned to the West Point Academy as the superintendent. The best graduates were assigned to Engineer Corp; the same applied to Robert Lee. Among his first assignments in the practical military field was dam construction in Saint Louis and strengthening coast forts in Brunswick and Savannah. He carried out engineer projects in Georgia, Virginia and New York. On June 30, 1831, he married Mary Ann Randolph Custis, a distant relative. Mary was the only daughter of George Washington Park Custis, adopted grandson of George Washington. Robert Lee always honored the memory of George Washington and really admired his great services to his country.

Project Management Leadership Assignment Example | Topics and Well Written Essays - 750 words

Project Management Leadership - Assignment Example The organization breakdown structure prods the Mason department manager to minimize spending $2,340 on labor cost. The same structure necessitates the carpentry project manager to avoid the same $ 2,900 labor cost in future activities. Further, organization breakdown structure matrix process entails scheduling the work assigned by two bosses. For example, two project managers use only one carpenter (Hartline, 2011). The two bosses will agree to divide the carpenter’s time through cooperation and contribution activities (Scott, 2011). Project management eliminates ambiguous roles and defines cost and profit responsibilities (Drucker, 1986). Question 2. When running a project to which people are temporarily assigned while reporting to their own bosses (matrix organization), the project manager updates the department managers about what the assigned department personnel are required to work on. The project manager must build a good relationship with the department personnelâ€⠄¢s boss. The good relationship ensures the same project manager can count on the help of the department bosses to get the entire project work accomplished in the shortest possible time (Lewis, 1995, p. 92). Without the good relationship, both the project managers and the department managers will not attain the entity’s performance benchmarks or goals. Managers better manage their organizational responsibilities using the matrix organization breakdown structure. In terms of theory, organization breakdown structure (OBS) is defined as the breaking down of the skill sets of the people who do the work. At any level of breakdown, the structure pinpoints responsibility for products delivery and the skill sets involved as shown in the two dimensional matrix (Turner, 2009, p. 9). Understandably, the average worker gives more loyalty to their department managers compared to their loyalty to the project team leaders. The project team leader must exert all possible efforts to persuade the team members to exert more efforts to the accomplishment of their temporary project objectives (Lewis, 1995, p. 12.) |Question 3. The project manager negotiates with the resource and provides for the use of the providers’ resources. The project manager offers payment for the use of the providers’ resources. The payment will entice the providers to accept the project manager’s request. The company will pay cash to the providers. Furthermore, the project manager will explain that the manager’s expertise in all aspects of project management is enough to ensure maximization of the providers’ resources (Phillips, 2012). In addition, the project manager must retain a good working relationship with the department managers in order to receive the required high quality labor resources (Lewis, 1995, p. 12). Question 4- DVD Marketing. Basically, project management enhances the entity’s competitive advantage over the competitors. Project managementà ¢â‚¬â„¢s matrix organizational breakdown structure (OBS) helps management make decisions using time and cost factors. The project’s scope of work includes controlling labor and equipment expenses. Expense reduction allows price reductions. Price reductions increase client demand. DVD Marketing allows costs reduction by pinpointing responsibility for

Lysistrata by Aristophanes Movie Review Example | Topics and Well Written Essays - 250 words

Lysistrata by Aristophanes - Movie Review Example Protesting war was just as risky for Lysistrata as it is for many today. She chose to do it defiantly, courageously and in a very public way. Protestors today may not share the same immediate threats as Lysistrata, but the dangers are still there. Lysistrata is such a compelling figure of strength and determination that even a Greek guy wearing a mask could evoke the emotion Aristophanes infused in this character. Of course, modern sensibilities prefer that a strong, intelligent and probably beautiful actor be used to bring this character to life. This is the way of Hollywood, after all. But from the standpoint of acting and emotion, the real character of Lysistrata lies in the writing of Aristophanes. The medium used to bring this character to life is almost irrelevant. The story is so compelling and tragic, yet triumphant, that modern or ancient audiences would find much to enjoy and ponder in any staging of this

The Economic Development of Eastern Asia Countries and the State Essay

The Economic Development of Eastern Asia Countries and the State Intervention - Essay Example Economists attribute the success of the Eastern Asian region to a number of factors and models. Interventions put together by individual States have also had roles to play in the economic development of the region. This essay therefore reviews the economic development of Eastern Asia countries and the State Interventions. Models Accounting for Economic Development in Eastern Asia A number of economic models have been instrumental in the economic development of most countries of the world. Indeed, economic development is not achieved by coincidence or by chance. Countries all over the world, including Eastern Asia countries have had to depend on one economic model at one point in time or the other. Some of these models have been discussed below. Generally, the models are different from the state interventions in the sense that whereas the economic models refer to a collective number of economic strategies, the state interventions refer to specific plans implemented to solve specific e conomic problems. This is to say that models work on long term basis whereas interventions work on short term basis. Factors of Production The International Monetary Fund put labour, capital and technology together and refer to them as factors of production (Sarel, 1996). The region of Eastern Asia shifted a lot of focus on its economic growth strategy into improving the human capital base, making capital available and advancing in technology. This way, not only did it take advantage of its large population (Asia is the most populated continent in the world) but also equipped the population to have the needed skills to lead the new world of industrialization. In some circles of the economic world, debate has always raged as to which of the factors of production to give prominence to in the economic development model. But clearly, all three factors are interrelated and equally important. Empowering human resource through education is an effective way of ensuring that population growt h does not become a curse but a blessing. As Asia and Eastern Asia for that matter is one of the world’s most populated regions, if efforts are not made to resource the human capital with requisite skills and knowledge to play contributing roles in the economic drive, the populace would become a liability instead of an asset. It is also when the populace are adequately skilled that they can made judicious use of the capital and technology that is pumped into the economy. Macroeconomic Stability The region adopted a model of macroeconomic stability instead of microeconomic growth. Microeconomic stability could not have been adopted as a model because it focuses more on short term economic relief than long term strategies. In their quest to achieving this, the economic climate of the region was positioned in a way that ensured that inflation was kept low, real exchange was made stable and competitive and government budgets deficit and foreign debts were kept within acceptable r ange. The long term impact that these policies on the macroeconomic state of the region was that it created very conducive working for investors to choose the Eastern Asian trade corridor instead of other trade corridors. As these investors established their businesses, employed citizens of Eastern Asia countries, paid taxes and undertook social intervention projects, the economic growth of the